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LangGraphState GraphCustomer SupportRTC Schema

Autonomous Customer Support & Escalation Agent

RTC-schema agent that classifies sentiment, assigns P1–P4 severity, auto-issues credits up to $50, and escalates P1 tickets to human agents with zero hallucination guardrails.

1.4s avg$0.005/run99.9% uptime
RTC SchemaHITL EscalationZero Hallucination

Problem Statement

RTC-schema agent that classifies sentiment, assigns P1–P4 severity, auto-issues credits up to $50, and escalates P1 tickets to human agents with zero hallucination guardrails. This blueprint provides a production-ready implementation that you can deploy in under an hour, with built-in guardrails and compliance controls.

Prerequisites & API Keys

  • OpenAI API Key
  • Python 3.10+
  • pip install langgraph

RTC Schema — How it works

Return-Type-Constrained schema enforces JSON-only output. Zero hallucination guardrails with financial ceiling and mandatory escalation paths.

Performance Benchmarks

1.4s avg

Avg Latency

$0.005/run

Cost per Run

99.9% uptime

Reliability

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